Return and refund policy

Refund & Returns Policy – StairNosings-Co

At StairNosings-Co, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please review our updated Refund & Returns Policy below for clear guidance on how to return items and request a refund.

1. Eligibility for Returns & Refunds

We accept returns and issue refunds for purchases made through our website, provided the following conditions are met:

2. Return Notification Period

  • Damaged or Faulty Items – You must notify us within 24 hours of receiving your order.

  • Other Returns – For all other return reasons, please contact us within 14 days of delivery.

  • All returned items must be received by us within 30 days of delivery.

3. Condition of Returned Items

  • Products must be in their original, unopened packaging.

4. Return Shipping Costs

  • Return shipping costs are the buyer’s responsibility, except for faulty or damaged goods.

  • Postage and delivery charges are non-refundable, unless the item is defective or damaged.

5. Damaged or Faulty Items

  • If your order arrives damaged or faulty, contact us within 24 hours with clear photographs of the issue.

  • Email the images and details to our customer support email (see contact information below) so we can arrange a replacement or refund.

6. Special Order & Custom-Made Products

  • Customised, cut-to-size, drilled, or specially ordered items are non-returnable unless they are faulty or damaged.

7. Change of Mind or Incorrect Orders

  • If you change your mind or order the wrong product, you may return it at your own expense.

  • Postage costs in these cases are non-refundable.

8. How to Contact Us

For returns, refunds, or questions, please reach out to us:

Address:
StairNosings-Co
55 Queens Park Court
Ilbert Street
London, W10 4QB
United Kingdom

Email: support@haramtechltd.co.uk
Phone: 07452 792733