Refund and Returns Policy

At stairnosings-co.uk, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to assist. Below, you'll find the details of our refund and returns policy.

Conditions for Returns and Refunds:

We accept returns and issue refunds for purchases made through our website, provided the following conditions are met:

• Return Period: Notify us of any issues, such as damaged items, within 24 hours of receiving your order. For other return reasons, please contact us within 14 days of delivery. All returns must be completed within 30 days from the delivery date.
• Condition of Items: Items must be returned in their original, unopened packaging, unused, and in perfect condition as received.
• Return Shipping Costs: Return shipping costs are the buyer’s responsibility unless the item is faulty or damaged. Postage and shipping fees are non-refundable except for faulty or damaged items.

Damaged or Faulty Items:

If your item arrives damaged or faulty, you must contact us within 24 hours of delivery. To process your return, send clear photographs of the damage to our office email, provided in the Contact Information section below.

Special Order Products:

Custom-made or specially ordered items (e.g., products cut to specification or drilled) can only be returned if damaged or faulty. In all other cases, these items are non-returnable.

Change of Mind or Incorrect Orders:

If you’ve changed your mind or ordered the wrong item, the cost of return shipping will be at your expense, and postage fees are non-refundable.

Contact Information:

For questions or further assistance with your return, contact us:

• Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
• Email: support@stairsnosinguk.co.uk
• Phone: 07591 321 533

Thank you for choosing stairnosings-co.uk We value your business and remain committed to providing excellent service.